It is our belief that modern property management businesses spend too long trying to squeeze every last drop of profit from their services at the detriment of genuine customer service.
In property management this means managers with unrealistic numbers of properties to maintain with inadequate support systems to do it. On top of that staff are often employed as cheaply as possible leading to inexperienced poor quality staff and a high employee turnover. This is highly detrimental to the service supplied to landlords as the in-depth knowledge of the property is constantly lost.
Experienced StaffProperty managers face a myriad of different situations every day.
Logically managers who have more life experience will perform better in those varying situations.
We only employ managers who have that experience.
Leading SystemsSystems which empower managers, inform owners and help tenants are our goal.
If those systems don't exist we create our own.
Annually we invest tens of thousands into this goal.
Unique EthosWe are happy to say that we think differently.
Ous ethos "Expect Better" is completely customer focused.
If every client we have is not raving about our service than we actively look to improve.
Invested ManagersThere is nothing like dealing with the owner.
So we structured Cream Property so that our managers own a portion of the business.
That way they are working on their own business.
RNEPWe keep a good eye on your property but we can't be there all the time.
So we engage residents through our Rental Neighbourhood Engagement Programme so they can report any concerns they may have.
Open 7 DayLike us you probably have a job.
We know that it is not always convenient to contact us during the week.
That's why in stark contrast to most property managers we are contactable 7 days a week.
Direct ContactWe want to make it as easy as possible to contact your property manager.
Property managers spend a lot of time out of the office.
So the easiest way to contact them is on their mobile number.
Have questions? We're always here to help.
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